The partners of Park Road Medical Practice and Portugal Place Health Centre are very pleased to announce that we have now merged practices.  We will now be known as Hadrian Health moving forward. 

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What does this mean to me?

It means that you will hear the name Hadrian Health when you ring the practice but basically you will see very little change as a result of the merger.  Your practice registration will automatically transfer over to Hadrian Health so you do not need to do anything.  You will continue to contact your practice on the same telephone numbers to book appointments and any queries the same way as you do now.  You will still see the same GP or nurse that you normally see.

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Computer system merger 23rd September 2022

To improve services, we must merge the two clinical systems from both practices.  We are planning on doing this over the weekend starting Friday 23rd September 2022.  Portugal Place will be closed from 12pm on the 23rd September, however we will remain be open for any patient attending for their pre-booked covid vaccination appointment in the afternoon. There will be reduced online service at Portugal Place from Friday 23rd September. This means that you will not be able to order repeat prescriptions or book online appointments from 8am on that day.  Park Road service will not be affected at all during this period.  We hope that full services will resume Monday morning.

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What happens next?

You do not need to do anything if you are happy with transferring to Hadrian Health. Should you prefer to register with a new practice a list of alternative practices can be found if you visit www.nhs.uk. For the vast majority of patients, we hope that the change will feel minimal. You will go to the practice that you usually go to and see the GP or nurse that you usually see. We do understand however that this change may cause some concern and confusion with patients, and we would like to apologise for this

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What is happening with the new building?

The new building in Wallsend (behind Aldi) is still being built.  We hope to move into the new building by the end of the year, but we will write to you about this closer to the time.  For now, you continue to contact the practice on the same telephone numbers and attend appointments in the same buildings as you have always done.

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Frequently asked questions and feedback

Please see below for Frequently Asked Questions to try and answer the likely questions you have.

We understand that you may other questions about the merger, and we will of course be happy to talk these through with you.  If you would like to provide feedback or raise any queries, please contact us  

Portugal Place Telephone:  0191 2625252 or via our contact page

We understand that change can be unsettling but we are striving to continue to deliver the same high-quality care.  The merger and new building will help us to improve the number of services you can access and reduce waiting times.  We hope to keep disruption to a minimum and appreciate your patience and understanding whilst we transition into Hadrian Health.

PRACTICE MERGE FAQs

I've got an appointment booked, where do I go?

If you have an existing appointment, you continue to go to the practice you would normally go to.

I need to book an appointment, what should I do?

You continue to use the practice numbers which you would normally ring to book an appointment.  Park Road Medical Practice on 0191 262 5680 and Portugal Place Health Centre on 0191 262 5252.

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I'm registered with Portugal Place Health Centre and need to order repeat prescriptions on Friday 23rd September.  What can I do?

If you need to order routine repeat prescriptions on Friday 23rd September and you are registered at Portugal Place, please leave a message on our repeat medication answerphone by calling 0191 2625252 and selecting option 2.  Our answerphone will remain open throughout. Alternatively if it is urgent, you can ring the practice until 12pm on Friday 23rd September.

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Do I have to register with Hadrian Health?

No, any existing patients of Portugal Place Medical Centre or Park Road Medical Practice will automatically be transferred across into the new practice Hadrian Health.  All records will be securely transferred into the new practice in compliance with data protection laws.

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I currently log into my practice website or NHS app to order repeat prescriptions.  Will I need a new login?

For Portugal Place Health Centre patients: Your online accounts will no longer be active from Friday 23rd September. In order to access online services from Monday 26th September, please download the NHS app and self-register for access. If you already have the NHS app, please delete and reinstall the NHS app from Monday 26th September.

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For Park Road Medical Practice patients: No you will not need a new login now your practice is Hadrian Health.  Existing login details will continue to work and current functionality will continue. 

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Will I still be able to see my usual GP or Nurse?

Yes, all our GPs and Nurses will continue undertaking their routine clinics in the current building for now and in the new building once we have moved.

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How long will I wait for an appointment?

This is something we hope to improve.  We are constantly reviewing waiting times and availability.  We are also actively trying to recruit more GPs and nursing staff to improve capacity.

Will there be any change to services during the merger?

The key changes you will see is that we will answer the phone as Hadrian Health from now on.  Our website, online systems and telephony services may change slightly but we hope that this will result in shorter call queues and more efficient handling of requests.

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I'm not happy about merger and want to discuss this with someone.

You can raise your concerns directly with the practice by contacting:

Portugal Place Telephone:  0191 2625252 or contact via website www.pphc.info

Park Road, telephone, 0191 2625680, email:  receptionist.a87029@nhs.net

You can also contact Healthwatch North Tyneside, the independent champion for patients, is also available to discuss any concerns or questions you may have, as well as the Patient Advice and Liaison Service (PALS)

Healthwatch North Tyneside

Telephone No: (0191) 263 5321

Email: info@healthwatchnorthtyneside.co.uk

Patient Advice and Liaison Service (PALS)

Telephone No: 0800 032 0202

Email: northoftynepals@nhct.nhs.uk

I don't want to move to Hadrian Health, what are my options?

You have the right to choose which practice you want to register with.  If you do not want to transfer to Hadrian Health, you can register with a different practice.  A list of alternative practices can be found if you visit www.nhs.uk.