Portugal Place Health Centre Doctors Wallsend
Portugal Place Health Centre Doctors Wallsend

Tel: (0191) 2625252
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29/03/2018
Average GP Earnings 2016/17

29/03/2018
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30/08/2017
Shared Decision Making

Patient Participation Group Report 2013/14
01/04/2014

PPG Report 2012-13

To view the Patient Participation Group Report 2013/14 please click the attachment below (requires Adobe Reader) Copies are also available to view in the surgery.

Download Patient Participation Group Report 2013/14

HOW TO JOIN... Our comittee of 7 is currently full however if you would like to be informed of practice news, annual PPG open events, participate in practice surveys and have an opportunity to give your ideas on how we can improve the service we provide please send us your contact details via our comments page and put "PPG" as the subject, stating your preferred method of contact i.e. post or email. Alternatively please fill in the attached form, or pick one up from reception, and return it to a receptionist.


Mental Health Survey 2014
10/03/2014

PPG Mental Health Survey 2014

To view the results from our recent in-house mental health survey, please click the attachment below (requires Adobe Reader)

Download Mental Health Survey 2014


PPG Meeting Notes 10th March 2014
10/03/2014

To view the notes from the Patient Participation Group comittee meeting, please click the attachment below (requires Adobe Reader)

Download PPG Meeting Notes 10th March 2014


PPG Meeting Notes 21st October 2013
01/11/2013

To view the notes from the Patient Participation Group open meeting, please click the attachment below (requires Adobe Reader)

Download PPG Meeting Notes 21st October 2013


PPG Meeting Notes 9th September 2013
01/10/2013

To view the notes from the Patient Participation Group comittee meeting, please click the attachment below (requires Adobe Reader)

Download PPG Meeting Notes 9th September 2013


Patient Participation Group

New PPG Logo
13/09/2013

New PPG Logo

If you look to the top of the page you can see we have a fantastic new logo for our Patient Participation Group! We would like to extend our thanks to the PPG member who has kindly designed this for us.


Patient Participation Group Annual Meeting
09/09/2013

PPG Annual Meeting

PLEASE NOTE THE CHANGE OF DATE AND VENUE.

You are invited to attend our annual PPG meeting on Monday 21st October, between 6.30pm and 8pm at St Luke's Church Hall, where refereshments will be provided and everyone is welcome. A range of practice staff will be attending and it will be your chance to provide your feedback and ideas.

We would appreciate if you could suggest up to 3 topics that you feel are important to be discussed at the meeting by emailing ppg@pphc.info or picking up a leaflet in the practice.

We look forward to your ideas and hope to see you there.


Patient Participation Group Report 2012/13
28/03/2013

PPG Report 2012-13

To view the Patient Participation Group Report 2012/13 please click the attachment below (requires Adobe Reader) Copies are also available to view in the surgery.

Download Patient Participation Group Report 2012/13


PPG Meeting Notes 3rd December 2012
29/01/2013

To view the notes from the first Patient Participation Group open meeting, please click the attachment below (requires Adobe Reader)

Download PPG Meeting Notes 3rd December 2012


Patient Participation Group Report 2011/12
29/03/2012

PPG Report 2011-2

To view the Patient Participation Group Report 2011/12 please click the attachment below (requires Adobe Reader) Copies are also available to view in the surgery.

Download Patient Participation Group Report 2011/12



2012 Patient Survey Results
29/03/2012

2012 Patient Survey Results

To view the results of our 2012 Patient Survey please click the attachment below (requires Adobe Reader) Copies are also available to view in the surgery.

Download Patient Survey 2012 Results



Patient Survey 2012

26/01/2012

Patient Survey Portugal Place

The survey is now closed. The results will be published on the website and in the practice after the next Patient Participation Group Meeting on the 5th March 2012.



Patient Participation Group Introduction
25/01/2012

This is a new development at Portugal Place and its aim is to improve the services of the Practice by giving patients an active voice in the services available and how they should be developed.

We have already formed a committee of 7 patients who have had meetings with representatives from the Practice.  We are now at the stage where we wish to develop this group further, so if on reading more details about the group and you wish to partake, either contact Karen Iliadis the Practice Manager and leave your email address or phone the surgery and ask for your name to be passed to Karen. Alternatively you can send us your contact details via our comments page by putting "PPG" as the subject. Either way you will be informed of our further developments.

The PPHC website will have up to date information regarding the development of the group.  The Committee members are:

Jim Barnes
Lily Brown
Vicki Guillory
Bob Hamil
Rebecca McIntyre
Tina Trowbridge
Tony Turnbull

Members of the Practice involved in the setting up of the group are:

Dr Keith Bendelow
Dr Fraser Dickson
Karen Iliadis Practice Manager
Margaret Hakin Receptionist
Pam Mennell Practice Nurse



What are the benefits of a Patient Participation Group?
25/01/2012

Polaroid

PPGs are:

Good for patients because:

  • Patients will be more responsible for their own health.
  • Patients will have a better understanding and knowledge of the practice and its staff.
  • Patients will be consulted about arrangements for their primary healthcare before decisions are made.
  • Patients will benefit from improved communications with staff.
  • Patients will have a forum to suggest positive ideas and voice concerns.

Good for practice staff because:

  • GPs and their staff will be able to plan services jointly with patients in order to increase their effectiveness.
  • They will be able to help patients with non-medical and social care issues.
  • They will be able to get help from patients in meeting targets and objectives.
  • They will have a forum to voice concerns, ideas and suggestions to patients.
  • They will get closer to the community for whom they care.
Good for the community because:
  • Patients will have an organisation through which they can identify their own needs.
  • Patients will be able to get an idea of what is needed to improve healthcare, and make sure that the patient view is always represented.
  • Patients will maintain an open dialogue with GPs and other healthcare professionals.
  • Patients will have an opportunity to become involved in other community initiatives such as their Local Involvement Network (LINk) and their Practice Based Commissioning organisation.

Polaroid
The bigger picture


The NHS Plan in 2000 emphasised the importance of patient and public involvement so that the NHS can better shape services around the needs of patients, their families and their carers. This has subsequently been given legal force as Section 242 of the consolidated NHS Act 2006 and the Local Government and Public Involvement in Health Act 2007 place a duty on PCTs to involve and consult patients and the public in service planning and operation, and in the development of proposals for changes. This is a statutory duty, which means consulting and involving patients:

  • not just when a major change is proposed, but in ongoing service planning;
  • not just in the consideration of a proposal, but in the development of that proposal; and
  • in decisions about general service delivery, not just major changes.
PPGs are one significant way to involve people in local healthcare decision-making.

To recap:

PPGs can:

  • offer feedback on the patient perspective;
  • help practices to make the most effective use of their resources;
  • improve communication;
  • help to promote good health;
  • influence decisions about which services are provided; and
  • offer practical support to the practice
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